Training in Dubai : Effective Conflict Management

PROGRAM TITLE
Effective Conflict Management

DURATION
5 (five) days

DATES

  • 06 – 10 July 2025
  • 23 – 27 November 2025

VENUE
Novotel Deira City Centre Dubai, Dubai – UAE

PROGRAM CONTENT

  • The 5 W&H of conflict
  • The concept of effective conflict Management
  • The sources, types and stages of conflict
  • Setting conflict resolution objectives
  • External and internal situation analyses
  • Pinpointing Key Success Factors and SWOT
  • Choosing the right conflict resolution strategies and tactics
  • Creating the groundwork for conflict resolutions
  • How to effectively implement the chosen conflict resolution strategy and tactics
  • How to effective utilized written-, verbal- and non-verbal communication in negotiating conflict resolutions
  • Post conflict resolutions

LEARNING METHODOLOGY
A proper mix of short lectures, Q&A, discussions, individual & groups exercises and cases.

RECOMMENDED PARTICIPANTS
This program on Effective Conflict Management is ideally suited for professionals who play a key role in managing or resolving conflicts within organizations or teams. Recommended participants include:

  • Managers and Team Leaders who oversee teams and are responsible for maintaining harmonious working relationships.
  • HR Professionals involved in employee relations and who handle interpersonal conflicts and disciplinary actions.
  • Project Managers who must navigate conflicts within cross-functional teams and stakeholders.
  • Supervisors and Coordinators responsible for addressing day-to-day disputes among staff or departments.
  • Customer Service Managers handling escalations or grievances from clients and managing conflict resolution with customers.
  • Middle and Senior-Level Executives who need to create and sustain a collaborative environment across departments.
  • Sales and Account Managers who frequently engage in negotiations and conflict resolution with clients or partners.

COURSE FEE

  • US$ 3750.- per person, net into our account
  • Including a certificate, refreshments, lunch, stationery and writing instruments

REGISTRATION
Publimaks International
Phone : +62 21 7456755
Email : marketingmanager@publimaks.com

Registration closing date : 5 (five) weeks prior to the commencement date of the program.

SMT: Course Registration

If you are interested to attend our training course, you may submit your registration by filling out the form below and we will get back with you shortly.

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