PROGRAM TITLE
Effective Problem Solving & Decision Making

DELIVERY
Online – Live- Interactive – Instructor-led

DATES

  • 19 – 23 October 2020 (Monday to Friday)
  • 16 – 20 November 2020 (Monday to Friday)
  • 07 – 11 December 2020 (Monday to Friday)

DAILY SCHEDULE

  • 1st Session : 13:00 – 14:30
  • Coffee Break: 14:30 – 14:45
  • 2nd Session : 14:45 – 16:15

Time zone: GMT +7

COURSE FEE

  • USD 1000.- per participant
  • Net into our account

PROGRAM DESCRIPTION

Problem solving & decision making is a fixture in life. You have to be able to solve problems and make decision. Problems pop up everyday. Sometimes they are small and sometimes they are large. Sometimes solving a problem and making a decision is a matter of life and death and other times it is merely a matter of keeping your sanity. Regardless of why you need problem solving and decision making, you can not deny that you need it.

Bridge the gap between present challenges and desired solutions with a step-by-step method you can apply to meet whatever difficulties come your way is what this program is all about. This unique program invites you to bring at least one in-depth workplace problem with you. You, your program leader and fellow participants will look at viable solution options from their feasibility to the politics involved and map out an implementation plan to take you from where you are to where you want to be.

Discover how to use this process to go from ordinary to extraordinary performance. How to creatively brainstorm solutions and face obstacles from a whole new perspective. In our present work environment, where time and resources are tight, this seminar offers you the answers you need to perform at your best.

PROGRAM OBJECTIVES
By the end of this course, participants will be able to:

  • Understand the steps of effective problem solving system
  • Use the analytical techniques in each step
  • Recognize the vital role communication plays at each step
  • Ask questions in order to stimulate communication at each step
  • Understand the anatomy of problems and why they persist
  • Confront problems to prevent future stress
  • Distinguish between the causes and effects of problems
  • Label a problem to facilitate discussion and analysis
  • Find a problem’s root cause
  • Brainstorm optional solutions
  • Evaluate optional solutions to decide on the most workable strategy
  • Formulate action plan to implement the chosen solution
  • Apply the concept to real-life problems as they occur in the future.

PROGRAM CONTENT

  • Concept of effective problem solving & decision making
  • Effective communication in problem solving
  • The characteristics of problems
  • The problem solving & decision making process
  • Problem identification
  • Problem labeling
  • Problem cause analysis
  • Identifying alternative solutions
  • Developing appropriate decisions
  • Action planning & implementation

LEARNING METHODOLOGY
A proper mix of short lectures, Q&A, sharing, discussions, individual & group exercises and case studies.

RECOMMENDED PARTICIPANTS
Managers and Supervisors who wish to broaden and deepen their problem solving and decision-making skills.

REGISTRATION

SMT: Online Training Course
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